Delivery Policy

For orders from Alpine North, delivery times may differ from what you are used to. Our products are shipped directly from the suppliers, which allows us to reduce storage and logistics costs and offer you products at very competitive prices.

Order Processing and Shipping

Once your order is received, processing takes 1 to 3 business days. Usually, your order is processed within one business day.
Orders placed on Friday afternoons or over the weekend may require a longer processing time.

The average delivery time is 7 to 14 business days (Monday to Friday, excluding holidays).

Shipping Costs
Shipping is completely free, regardless of order value. Every order is shipped FREE OF CHARGE.

Delivered Orders
Alpine North is not responsible for lost or stolen packages that have already been delivered to the delivery address provided by the customer.

Upon request, we can provide delivery confirmation, the delivery date, and the tracking number so you can monitor your shipment.

Refused or Unclaimed Shipments

If a delivery is refused or not accepted by the customer (e.g., failure to collect), the return will be at the customer’s expense.
Any return costs incurred will be deducted from the refund amount.

A refund can only be issued once the goods have been returned to us and inspected.

Order Cancellations
If you have placed an order and wish to cancel it, this must be done within 12 hours of purchase.

After 12 hours, an order can no longer be canceled, as it may have already been processed or shipped.

If you have already received the goods, you can, of course, return them according to our return policy.

Questions About Orders or Shipping
We recommend first checking our FAQ section.
If you cannot find the information you need there, please contact our customer service at:

info@alpinenorthwear.com