Frequently Asked Questions (FAQ)
General Information
Alpine North is an online store where you can find the latest trends in fashion and home accessories. Our goal is to ensure complete customer satisfaction and excellent service.
Is your offer reliable?
You might wonder why our prices are so low. By sourcing smartly and shipping directly from the supplier, we save costs and can offer highly competitive prices.
What should I do if I have a complaint?
We recommend sending your complaint by email:
Orders and Payments
How can I place an order?
It’s simple! Click the “Add to Cart” button on the product you want. You will be automatically directed to your cart. Click “Proceed to Checkout,” enter your address, and pay securely—without any extra fees—using one of the available payment methods.
Is online shopping safe?
Yes! All orders on our website are processed securely.
How can I pay?
We currently accept the following payment methods:
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Credit / Debit Card
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PayPal
Are payments secure?
Absolutely! All payments are made over a secure connection, regardless of the payment method chosen.
Can I change my order?
You have 12 hours from the time of ordering to cancel it. Please contact us by email:
info@AlpenNord.de
Important: Once your order has been shipped, it cannot be changed or canceled.
Shipping
How much does shipping cost and how long does it take?
Shipping is free, and the average delivery time is 7–14 business days. Since products are shipped directly from the supplier, delivery may take a little longer.
Why is tracking information not available?
Tracking information is only available once the package has arrived at the shipping center. This may take a few days, but not longer.